AAll surgery consultations at the main surgery in Abergele are by appointment only. Our phone lines and surgery open at 8.30am and we aim to offer an appointment on the same day.
Since the Covid 19 pandemic, you will be offered either a telephone or face to face appointment depending on your preference. Some problems are not able to be dealt with by telephone and in such cases our care navigators will recommend a face to face appointment.
If you cannot keep your appointment please let us know as soon as possible so that the time can be allocated to another patient.
On the day appointments
These are available to book from 8.30am and we aim to see (or speak if a telephone appointment is your preference) you on the same day as the request comes in.
Urgent appointments
If you feel you need to be seen urgently, please call the surgery and inform the care navigator.
You will be asked for a brief reason for the call to assist with your upcoming contact.
Under 16s
All children under 16 years of age with an acute (sudden or severe) presentation will be offered an appointment on the same day (this may be via telephone at your request, although it is usually advisable to opt for a face to face appointment for any physical problem particularly for children).
Appointments are 10 minutes and for one person only.
Prebookable appointments
If you require a prebookable appointment rather than a same day appointment, please explain this to the care navigator who takes your call. They will message your own GP to arrange an appointment at the next available slot that is also suitable for you and the problem in question. For this reason if you are able to explain a brief reason for the appointment request, this helps us to arrange an appropriate time. An example for this would be that if any swabs or samples might be needed, a morning appointment would be preferable. This helps us to help you make the most of your appointment time.